Log InBook Demo
Log InBook Demo
Guide · JobDone administration

Disconnect and reconnect an employee login

If an employee can no longer access the email address linked to their login, an authorised administrator can disconnect the existing login and send a new invitation to an accessible address.

Step by step

01

Disconnect the existing login

Open the organisation area and disconnect the current login from the affected employee.

  1. Open Organisation.
  2. Choose Employees.
  3. Open Login connected for the correct employee.
  4. Choose Disconnect login and confirm if prompted.
JobDone employee list with the steps for disconnecting a linked login highlighted in the German interface
JobDone: Organisation → Employees → Login connected → Disconnect login
02

Invite the employee again

After the login is disconnected, its status changes to Not invited. Start a new invitation from there.

  1. Open Organisation.
  2. Choose Employees.
  3. Open Not invited for the same employee.
  4. Choose Invite.
JobDone employee list with the steps for inviting an employee again highlighted in the German interface
JobDone: Organisation → Employees → Not invited → Invite
03

Enter the new email address and send the invitation

Enter the new, accessible email address. Check it carefully before sending the invitation.

  1. Enter the employee's new email address.
  2. Choose Invite.
JobDone employee invitation dialog with the email field and Invite button highlighted in the German interface
JobDone: Enter a new email address and send the invitation

The login is ready to be reconnected

The employee opens the invitation email and follows the link. Their existing employee record is then connected to the new login.

If the invitation email does not arrive

  • Check that the email address was entered correctly.
  • Check the mailbox's spam or junk folder.
  • Check whether the mailbox is full and unable to receive new messages.
  • For work addresses, ask your IT team whether an email filter blocked or held the message.
  • Send the invitation again after checking the address, mailbox storage and filters.
  • If the message still does not arrive, contact JobDone Support.
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